Restaurant Host Questions
* What do you like best about being a host?
* What do you dislike most about being a host?
* Describe a time when you had to handle a difficult guest, and how you managed the situation to create a positive outcome?
* Have you ever used a reservation or guest management system before? If so, which ones? If not, how comfortable are you with learning new technology to manage seating and reservations?
* Can you tell us about a time when you went above and beyond to ensure a guest had an exceptional experience, and describe what you did?
* If you have any days/times of the week when you cannot work, please list those?
* How do you keep yourself motivated and stay focused during long shifts or on particularly busy days?
* What would you do in the following scenario: (i) you have 3 servers working on an average night (not slow, not busy, and not a weekend); (ii) each server has 3 tables (each table is a 4-top); (iii) all of the tables got sat in the last 5-minutes; (iv) there are still about 25 visibly open tables in the venue; (v) there are 3 reservations coming up in the next 10-minutes (with no reservations after that for another 45-minutes); (vi) after the lull in reservations for the next 45-minutes, the venue is 80% booked with reservations for the night; and (vi) suddenly, a new party of 6 walks in asking for a table.
Equal Opportunity Employment
We are an Equal Opportunity employer and do not discriminate on the basis of race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, or any other basis protected by law.
The information provided will be used for research, reporting, statistical purposes and to monitor legal compliance. To help us comply with these government requirements, please complete the following information.
Completion of this form is voluntary and will not affect your opportunity for employment or terms or conditions of employment if hired. We appreciate your cooperation.
Race/Ethnicity:
| American Indian or Alaska Native (Not Hispanic or Latino) A person having origins in any of the original peoples of North America and South America (including Central America), and who maintains tribal affiliation or community attachment |
| Black or African American (Not Hispanic or Latino) A person having origins in any of the Black racial groups of Africa |
| Hispanic or Latino A person of Cuban, Mexican, Puerto Rican, Central or South American, or other Spanish culture or origin, regardless of race |
| Asian (Not Hispanic or Latino) A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian subcontinent including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam |
| White (Not Hispanic or Latino) A person having origins in any of the original peoples of Europe, North Africa, or the Middle East |
| Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) A person having origins in any of the original peoples of Hawaii, Guam, Samoa, or other Pacific Islands |
| Two or More Races (Not Hispanic or Latino) All persons who identify with more than one of the above races |
| I Choose Not to Respond |
Veteran Status: (Please check all that apply)
| Vietnam Era Veteran A person who 1) Served on active duty for a period of more than 180 days, and was discharged or released therefrom with other than a dishonorable discharge, if any part of such active duty occurred; a. in the Republic of Vietnam between February 28, 1961, and May 7, 1975; or b. between August 5, 1964, and May 7, 1975, in all other cases; or 2) Was discharged or released from active duty for a service-connected disability if any part of such active duty was performed; a. in the Republic of Vietnam between February 28, 1961, and May 7, 1975; or b. between August 5, 1964, and May 7, 1975, in all other cases. |
| Disabled Veteran 1) A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or 2) A person who was discharged or released from active duty because of a service-connected disability. |
| War/Campaign/Expedition Veteran A veteran who served on active duty in the U.S. military, ground, naval or air service during a war or in a campaign or expedition for which a campaign badge has been authorized. |
| Armed Forces Service Medal Veteran A veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order No. 12985. To identify the military operations that meet this criterion, check your DD Form 214, Certificate of Release or Discharge from Active Duty. |
| Recently Separated Veteran Any veteran during the three-year period beginning on date of such veteran's discharge or release from active duty in the U. S. military, ground, naval or air service. |
| I Choose Not to Respond |
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